Muvu is a platform that helps event organizers run an ambassador program: ambassadors share the organizer's events, earn points and claim rewards, mostly through WhatsApp. This notice explains which personal data Muvu handles, why, and what you can ask us to do with it.
Who we are
Muvu is run by [company name, address and Chamber of Commerce (KvK) number]. Questions about your data: [privacy contact email].
Two roles
- For organizers and their team members (people who sign in to the Muvu dashboard, and people who apply to use Muvu), Muvu decides what is done with the data: we are the controller.
- For ambassadors, the organizer decides: the organizer is the controller and Muvu processes the data on the organizer's behalf (we are the processor). [A data processing agreement for organizers will follow.]
What we collect
- When you sign in with Google: your Google account email address, your name as Google shows it, and Google's account id. We never see your Google password.
- When you apply to use Muvu: what you fill in on the form — your organization, city and country, your name, role, WhatsApp number and contact email, your events and ambassadors, and whether you are ready for WhatsApp Business — plus when you sent it and how long filling it in took (to keep out automated spam).
- When you use the dashboard: what you change, and who changed it, so every organizer can see what happened in their program. We also note when someone views an ambassador's contact details.
- About ambassadors (on behalf of the organizer): name, phone number, email, social media handles, the tasks they did and the screenshots they sent as proof, points and rewards, and — only if the organizer pays money per ticket sold — a bank account number (IBAN).
Why
- To run Muvu for organizers who use it (the agreement with them).
- To review applications and decide whether an organizer can start (steps you ask for before an agreement).
- To keep Muvu safe: sign-in sessions, limits on how often forms can be sent, and logs of changes (our legitimate interest).
Who else handles the data
- Google — for signing in.
- Convex — the database Muvu runs on, hosted in the European Union.
- [Hosting provider for the dashboard, once chosen.]
- Meta (WhatsApp) — to send and receive the organizer's WhatsApp messages, once an organizer connects WhatsApp.
- [OpenAI — to check proof screenshots, once that feature is switched on. Screenshots are not used to train their models.]
We don't sell personal data and don't use it for advertising.
How long we keep it
- Applications: [for example, 2 years after the decision], so we can see earlier applications from the same account.
- Sign-in sessions: deleted 30 days after they end.
- An organizer's program data: as long as the organizer uses Muvu, then [deleted or returned within … days].
Your rights
You can ask to see, correct or delete your data, to receive a copy, or object to how it is used. Ambassadors can ask the organizer they signed up with, or us, and we will pass it on. You can also complain to the Dutch data protection authority (Autoriteit Persoonsgegevens).
Changes
When this notice changes, the version at the top changes too. Applications record which version the applicant agreed to.